Privacy policy

Last updated: 7 January 2026

Sugar Shoppe (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or make a purchase from sugarshoppe.com.au (the “Site”), contact us, or otherwise interact with us.

“Personal information” has the meaning given in the Privacy Act 1988 (Cth): information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1) Who we are and how to contact us

Sugar Shoppe operates from Melbourne, Australia.

For privacy questions, requests, or complaints, contact us via the Contact page on our Site.

2) What personal information we collect

The type of personal information we collect depends on how you interact with us. This may include:

A. Identity and contact details

Name
Email address
Phone number
Billing and delivery address

B. Order and transaction information

Products you view, add to cart, purchase, return, or enquire about
Order numbers, order history, and communications about your order

C. Payment information

Payment status and limited payment details needed to process your order
(Note: payments are processed by Shopify and/or third-party payment providers. We do not typically store full card numbers.)

D. Account information (if you create an account)

E. Customer support information

The content of your messages if you contact us (including via email, forms, chat, or social media)

F. Device and usage information

IP address
Browser/device type
Pages viewed, referring pages, interactions with the Site
Cookie identifiers and similar technologies (see “Cookies and tracking” below)

G. Marketing preferences

Whether you are subscribed to marketing, and your communication preferences

We do not intentionally collect sensitive information (as defined by Australian privacy law) unless it is necessary and you have provided it voluntarily.

3) How we collect personal information

We collect personal information in several ways, including:

Directly from you when you place an order, create an account, subscribe, submit a form, or contact us
Automatically when you use the Site (for example, through cookies and similar technologies)
From service providers that help us operate the Site and provide services (for example, Shopify, payment providers, delivery carriers, analytics providers)

4) Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

Provide and manage our services

Process orders and payments
Deliver products and send order updates
Provide customer support and manage returns, exchanges, and warranty enquiries

Operate and improve our business

Maintain and operate the Site (including troubleshooting, testing, and security)
Understand how customers use the Site and improve our products, services, and user experience
Prevent fraud, manage risk, and protect the Site and our customers

Marketing and communications

Send marketing communications where you have opted in or where permitted by law
Show you relevant content or ads on our Site or on third-party platforms (where enabled)

Legal and compliance

Comply with our legal obligations, resolve disputes, and enforce our terms

If you don’t provide personal information

If you choose not to provide certain personal information, we may be unable to:

Process your order
Deliver products to you
Provide customer support for your request

5) Shopify and our service providers

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and services to you. Your information may be processed by Shopify to operate our store and provide related services.

We also use third-party service providers to help run our business, such as:

Payment providers (to process payments)
Delivery and logistics providers (to ship your order)
IT and security providers (website hosting, monitoring, backups)
Analytics and marketing providers (to understand site usage and run campaigns)
Professional advisers (lawyers, accountants, insurers) as needed

We only share personal information with providers where it is reasonably necessary for them to perform services for us.

6) Disclosure of personal information

We may disclose your personal information:

To Shopify and other vendors who help operate our store
To payment processors to complete transactions
To shipping and delivery partners to deliver your purchases
To analytics and advertising partners where you’ve enabled cookies/marketing or where permitted by law
To professional advisers and insurers as required for business operations
To government agencies, regulators, courts or law enforcement where required or authorised by law
As part of a business transaction (e.g., restructure, sale, merger), where permitted by law

7) Overseas disclosure

Some of our service providers (including Shopify and related providers) may store or process information outside Australia (for example, in jurisdictions where they or their infrastructure operate, such as Canada and the United States).

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy requirements.

8) Cookies and tracking technologies

We use cookies and similar technologies to:

Enable core store functionality (e.g., cart and checkout)
Remember your preferences
Understand site usage and improve performance
Help with marketing and advertising (where enabled)

You can control cookies through your browser settings and, where available, through any cookie/consent tools on our Site. Blocking some cookies may impact your experience (for example, cart or checkout functionality).

9) Direct marketing

If you subscribe to our marketing list, we may send you emails (and where applicable, SMS) about products, offers, and updates.

You can opt out at any time by:

Using the unsubscribe link in our emails, or
Contacting us via the Site

Even if you opt out of marketing, we may still contact you about service/transactional matters (e.g., order confirmations and shipping updates).

10) Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure.

We keep personal information only for as long as needed to:

Provide our services
Meet legal, tax, accounting, and reporting requirements
Resolve disputes and enforce agreements

If we experience a data breach that is likely to result in serious harm and we are required to do so, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with applicable law.

11) Accessing and correcting your personal information

You can request access to, or correction of, the personal information we hold about you by contacting us via the Site.

We may need to verify your identity before processing your request. In some cases, we may refuse access or correction where permitted by law, but we will explain why.

12) Complaints

If you have a privacy complaint, contact us via the Site with details of your concern. We will respond within a reasonable timeframe and work to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13) Children

Our Site is not intended for children, and we do not knowingly collect personal information from children.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on the Site with a new “Last updated” date.